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Willa Mae is a great young artist from Hervey Bay who has provided fantastic drawings for Taxi. Between each chapter there are wonderful
characters depicting the coming chapter. Below are some samples of her work.
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Email Willa for information on paintings, and drawings that are available for purchase, and for details
on her next exhibition.
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Taxi - Choose your destination before you start the journey!
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Hardcover - Only $27.95!
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E-Book - Only $24.95!
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* Prices include GST, postage and packaging.
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In Summary
Being You:
- we are what we believe
- we can change our inner mind and therefore change our lives
- you are unique and only you can be the best in the world at being you
- be the person you want to be
- be the deaf climber
- see yourself in your dream life
- feed your brain the ‘food’ for success
Goal Setting:
- ask yourself where you are going
- make sure the journey supports your beliefs and values
- Plan - don't leave your outcome to chance
- fit your own oxygen mask first
- follow your plan
- measure your progress
- be honest – to thy ownself be true
Changing Your Life:
- you cannot drive to a new destination without making a change
- change your attitude and be in control of the outcome
- there is no failure only learning
- collect useful data, delete the ‘they said’
- open your mind before your mouth
- no man is an island
Service:
- identify your product
- don't do the smorgasbord
- what do you offer that sets you apart?
- be consistent, persistent, and use the feedback
- grow a ‘family’ of customers
- ensure that service starts at the front desk, or first contact
- match the delivery to your customer's expectation
Discounting & Quoting:
- don't give your money away
- keep your side of the bargain
- believe in yourself and your value
- put policy into place for credit management, discounts & quotes
- follow up quotations with a phone call
- don't give credit if you wouldn't loan your car
- do credit checks
Problem Solving and Complaints:
- deal only in facts
- delete ‘they’ from you and your staff's vocabulary
- assess, contain, react, finalise
- don't justify yourself, just do
- learn from every event
- use your gut feelings if you are unsure
- learn when to wait, and when to act
Building rapport:
- use all the signs to build a picture
- you have the ‘accent’
- speak the same language and build rapport
- listen with all your senses
- we are all unique
- what does the customer really want
- how much do they want to spend
Communication:
- define clearly your issue
- define clearly the remedy that you require
- always follow correct letter writing etiquette
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Testimonials
"Do you want to have a successful small business? Taxi is the book you need to get you started, keep you going and help you to realise your dream. This book gives
the reader practical insight into the inner workings of small business with things like: communication skills, vision building, business planning, self-belief, dealing with
customers, problem solving, building passive income, negotiating and much more. It's a good practical book that all small business entrepreneurs should read and, more
importantly, apply."
Luke Houghton, Associate Lecturer, Griffith Business School, Griffith University.
“Truly Outstanding….Taxi is in itself a Roadmap to Business Success. You can not achieve your Goals or reach your destination without a map
or a blueprint of how to get there. Taxi is that Blueprint or Map, things that we know, yet have conveniently packed away in the deep, dusty recesses of our mind are
suddenly recalled as we read each word, each chapter. “Taxi” is a Pocket Rocket of Inspiration, Guidance and Direction.”
Steve Zeller, Managing Director, Hosting Impact.
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